Delivery / Shipping
UK Standard Delivery - Delivery takes 7-10 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 5 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.
UK Standard delivery is free on all orders.
If your order includes a personalised item this may add an additional 2-5 days to dispatch of your order regardless of which delivery service is selected.
Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.
We do not offer guaranteed delivery on weekends or public holidays.
Standard International Delivery - (2 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.
Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
If your order has been shipped on a untracked delivery service and you have not received it you must notify us within 40 days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 days.
CUSTOMS & DUTY
Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.
Dispatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
- Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
- Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
- Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.